Frankfurt Hotel Review – Adina
This is a very new hotel, having been open only 5 weeks when we stayed there. That being said, there were a few things that still need work.
First, the positives. The newness of the hotel is always a welcome thing when staying in hotels whose beds, pillows, and towels have certainly seen better days. We had a 1 bedroom “condo”, which included a separate sitting area, kitchenette with dishwasher and washing machine/dryer,, bathroom, and bedroom. The mattress was firm, and the duvet covers (1 per person) kept us warm. The bedroom has a safe, iron, ironing board, and ample closet space. The bedroom and living areas have separate air thermostats, so you can keep it at two different temperatures if you like.
The staff was quite accommodating and all spoke German (of course) and English. A few also spoke Turkish, which is expected in Germany. We only had one issue with a front desk hostess which I’ll cover later. While the hotel does serve breakfast each morning, it was not included in our room rate, so we did not partake.
The television offers over 100 channels in manifold languages, which is nice since many travelers don’t speak the language of the country to which they travel. The English channels were all from the UK, except for CNN International.
The hotel’s location was outstanding. It is right next to a mall and two blocks from either a tram stop or an U-Bahn station. Both means of transport get you into the middle of town within 15 minutes. While the hotel is not in the middle of town, the lower price we got more than made up for the travel into town. It is also adjacent to the convention center in Frankfurt, which makes it an ideal place to stay if you’re in town for a convention.
Next, the negatives. Being a new hotel, there are always things that still need working out. While walking down the hall, we could still smell the odor of carpet glue. While unpleasant, it’s certainly not a deal-breaker. The thermostats were somewhat confusing to operate until we figured out how to set the requisite temperature. Also, even though the room has a washing machine/dryer combo in the kitchenette area, the hotel charges for detergent tabs (1,50). This is strange since the room comes with two dishwasher tabs. In addition, since the washing machine is quite energy efficient, it takes almost 2 hours to do a load of laundry, even longer if you need to dry the clothes. So plan accordingly.
One day we noticed that housekeeping had put the dirty dished in the dishwasher and sink back into the cupboard without washing them. I’m not sure why the housekeeper would do this when they were clearly dirty from coffee and cake. Also, one day we came back to the room at 4:30pm and the room had yet to be serviced for the day. I went down to the front desk and informed the hostess about this. She offered neither an apology nor an explanation, but did offer to call housekeeping to let them know to clean our room. This could have happened for many reasons (low staffing, large number of check outs, etc.), but was frustrating after having been out all day. We went to dinner, and the room had been serviced by the time we returned 90 minutes later.
Would I recommend this hotel? Absolutely. It has the potential to offer guests a wonderful stay in Frankfurt, and if I were to return, I would certainly book here again. For what you get, the rate is quite reasonable, despite the smell of wurst coming from the breakfast bar as you walk out the front door.
